1. Care and Cleaning
1.1. General Maintenance
Our fabrics are durable, colourfast and easy to care for. We recommend the following cleaning guidelines:
1.1 Vacuum regularly, using an upholstery brush attachment to remove accumulated grit and dust.
1.2 Gently blot liquid spills with a clean sponge or cloth as soon as possible. Be careful not to push liquid further into the fabric. Vacuum away dry solids.
1.3 Dye from apparel fabric that is not colourfast such as denim can rub off onto upholstery, a process called reverse crocking. This type of permanent staining is due to the apparel, not the upholstery fabric. Stain resist treatment on upholstery fabric will not prevent reverse crocking.
1.4 Some cleaning methods may cause damage to underlying materials. Contact the manufacturer for recommendations before attempting any cleaning procedure.
1.5 Spot cleaning is recommended for small stains only. For large stains and general soiling, we recommend cleaning the whole cover.
1.2. Spot Cleaning
2.1 Follow the manufacturer's instructions. Use solvent cleaners sparingly in a well - ventilated area away from sparks and open flames.
2.2 Test the cleaning agent on a hidden or inconspicuous area first, to check for colourfastness. Work from the outside to the centre of the stain. If the stain is small, dabbing may be sufficient. Too much cleaning agent may spread the stain and damage materials under the fabric. Turn the cloth frequently to avoid re-depositing the stain.
After cleaning the fabric should be allowed to dry completely.No heat should be used. Take extra care they can leave water rings or traces of shampoo that can affect the appearance and performance qualities of the fabric.
Several of our fabrics(and wallpapers) can be used for healthcare and high-performance hospitality applications. Please refer to individual spec sheets or contact [email protected] for recommendations.
2. GENERAL INFORMATION AND TERMS OF SALE
These are the Terms of Sale governing the supply of fabrics and / or wallpapers from Sparkk Pty Ltd whose registered office is at 6 Gehrig Lane, Camperdown, NSW 2050, Australia; Telephone + 61 2 9517 4600; Email [email protected]; ABN 92 143 280 684.
Please contact us at [email protected] if you need information or clarification.
3.1 Our colour - woven fabrics may be reserved by account holders for up to 10 days by emailing [email protected].We will email confirmation of your reserve.Reserves may be extended for one further 10 - day period and are cancelled without further notice at the expiry.
3.2 We stock our print bases in depth and normally deliver 5 - 10 days from confirmation of your order.
4.1 Orders must be emailed to [email protected] include print - base and delivery instructions(to street addresses only) to avoid delays in processing your order.
4.2 Our minimum order is 1.0 linear metre or yard, with 0.1 meter or yard increments.
4.3 We recommend you order all your fabric requirements for a project at the same time. For drapery orders particularly we ask for fabric "cuts" to ensure you have the required lengths of unflawed fabric.
4.4 We will send you an order confirmation after receiving your order. For print orders, we include a digital image of the designs as ordered. Please contact us if you have not received an acknowledgement within 6 working hours or if our confirmation advice is incomplete or incorrect.
4.5 Please check our acknowledgement correctly reflects your instructions. We rely on our confirmation to produce and deliver your order so claims based on discrepancies between your order and our confirmation will not be considered.
5.1. Payment Terms
5.1 Unless otherwise agreed in writing payment is due before orders are entered into production. Payment may be made by bank transfer, Visa, MasterCard or PayPal.
6. Alteration or Cancellation of Orders
6.1 Alterations or cancellations must be advised via email.
6.2 Alterations and cancellations will not be recognized without our emailed acceptance. Please contact us if we have not acknowledged your request within 6 working hours.
6.3 As we print to order we cannot accept alterations or cancellations of printed fabrics or wall coverings after your order has been entered into production.
6.4 Colour - woven fabrics can be cancelled or returned subject to a restocking fee of $25 plus 20 % of the order value and all freight charges. Fabric lengths less than ten(10) meters or yards or fabric that has been treated or modified will not be accepted for return. Fabric returned in the unsalable condition is not subject to any credit allowance. Discontinued or custom fabrics and contract orders exceeding 100 meters or yards are not returnable.
7. Custom Orders
7.1. Custom Orders
8.1 Where customers require a custom design service, the copyright of any images or designs provided must be identified. Copyrighted designs or images will be used for guidance only unless written permission for reproduction has been obtained from the copyright holder.
8.2 Precise colour matching to colour references supplied by customers is not always possible, and commercial tolerances should be allowed for
9.1 Memo samples are sent by mail unless otherwise requested
9.2 Print orders are normally despatched within two(2) weeks following confirmation of payment. Woven fabric orders are despatched the next day.
9.3 Every effort is made to quote accurate delivery times. You will receive email advice if there are unexpected delays.
9.4 Our fabric and wallpapers are carefully checked at several stages before being sent. Occasionally small shading, weaving or yarn irregularities can be overlooked or may have been considered as either acceptable or an inherent characteristic of the fabric or the yarn.
9.5 Colour matching to memos/samples will be within normal commercial tolerances, however, an exact match to sample is not guaranteed.
9.6 Delivery confirmation and courier tracking are emailed as soon as orders are despatched. We regret that we cannot accept responsibility for transit or other delays outside our control.
10.1 International sample requests are sent DHL.
10.2 International deliveries may be subject to customs fees, import duties and taxes in the destination country. These charges are the recipient's responsibility.
11.1 Please ensure deliveries are inspected for transit damage. Claims for damage in transit must be supported by your conditional acceptance on the delivery docket from the courier noting the damage that has occurred.
11.2 Where deliveries are made to third parties, it is your responsibility to check that the order is supplied to your satisfaction. If you are accepting delivery on a third party’ s behalf we advise they send you a sample for verification. For print orders, we include a digital image of the designs as ordered with our emailed packing invoice.
11.3 All claims for defects, shortages, or errors must be filed in writing within ten(10) days of delivery. Failure to do so will constitute acceptance as - is and a waiver of all defects, shortages, or errors. Sparkk is not liable for any defects, shortages, or errors once the fabric or wallpaper has been cut or treated by the customer.
11.4 Please ensure goods are acceptable before any work is carried out. Sparkk cannot bear responsibility for costs incurred in manufacturing or installation if the goods have not been inspected and accepted prior to works being carried out.
9. Warranties & Tolerances
12.1 Our fabrics meet or exceed Australian performance standards provided they are used according to its recommended application guidelines; have been made up in accordance with standard industry practices; have been regularly maintained and professionally cleaned; have been protected from sunlight damage and not been subject to the third party after - treatment.
12.2 Recommended applications, independent test results and care instructions are published on our website.
12.3 It is our experience that if fabric or wallpaper has a manufacturing defect that results in a failure in its intended use, that defect becomes apparent within a short time of being in use.
12.4 We will replace any fabric found to be faulty within two (2) years of supply as a result of a manufacturing defect and which has been used in accordance with our use ratings and care instructions. Claims must be made via the original purchaser.
12.5 We do not accept liability for consequential loss or costs arising from fabric failure including additional labour and manufacturing costs, delivery charges or other loss of profit.
12.6 If you wish to make a claim please contact us at hello @sparkk.com.au.To verify the claim we may need two 25 cm x 40 cm sized samples clearly showing the claimed failure.
12.7 We independently test all fabric failures as part of our ongoing quality assurance program and for this reason claims may not be finalised until the fabric has been tested.
9.2. Commercial Tolerances
12.1 In fabrics with a horizontal pattern allow a tolerance of up to 2 cm for bowing and skewing. Please consult your workroom if you intend using a horizontally striped design for roman blinds, as some designs may not be useable within these tolerances.
12.2 It is quite normal for printed fabrics to appear slightly“ off square” with respect to the grain of the fabric. This is due to finishing processes, and provided lengths are cut to the pattern rather than to the weft, made - up drapes will hang satisfactorily.
12.3 Depending on fibre content, there may be some movement in drapery length due to changes in temperature and the absorption and release of moisture in the fabric. The expected residual shrinkage is listed in our specification sheets. We recommend being generous with seams and hems.
12.4 Fabric widths and repeats are quoted as approximate and adequate allowance should be made for small variations when placing orders. We do not accept responsibility for additional meterage needed due to variations in repeat and width within normal commercial tolerance.
10. Website Use
10.1. Notes on Website Use
Notes on Website Use
The term‘ SPARKK’ or‘ us’ or‘ we’ refers to the owner of the website whose registered office is 6 Gehrig Lane, Camperdown, NSW 2050, Australia; Telephone + 61 2 9517 4600; Email [email protected]; ABN 92 143 280 684. The term‘ you’ refers to the user or viewer of our website.
10.2. Terms and Conditions of Website Use
Terms and Conditions of Website Use
- The content of the pages of this website is for your general information and use only.It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is at your own risk, for which we shall not be liable.It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
- This website contains material which is owned by or licensed to us.This material includes, but is not limited to, the design, layout, look, appearance and graphics.Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and / or be a criminal offence.
- From time to time, this website may also include links to other websites.These links are provided for your convenience to provide further information.They do not signify that we endorse the website(s).We have no responsibility for the content of the linked website(s).
- Every effort is made to keep the website up and running smoothly.However, SPARKK takes no responsibility for the website being temporarily unavailable due to technical issues beyond our control
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia and its States and Territories.
Last updated February 2019
Sparkk's prints are made to order. As such we cannot accept returns for change of mind. If the goods are received in acceptable condition and are as ordered we are unable to have them returned.
If you feel the goods are incorrect or unacceptable please send the details through to [email protected]. Sparkk reserves the right to refuse returns if we deem the goods are in good condition and as ordered.
Should you wish to return your order from our Wovens collection please return to our warehouse, 6 Gehrig Lane, Camperdown, NSW 2050 Australia.
If the returned fabric is uncut and in acceptable condition we will refund or credit the value of the goods minus a 15% restocking fee.
We cannot accept returns for fabric cuts under 5 metres for 'change of mind'.
If you feel the fabric has been supplied incorrectly or is flawed please send the details through to [email protected]