Privacy Policy

This website is owned and operated by SPARKK PTY LTD, We value and respect our customers and others who visit our website and your privacy on the Internet is of the utmost importance to us. Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. The following Privacy Statement discloses the privacy practices for the SPARKK website. By accessing or registering on the SPARKK website you are accepting the practices described in this Privacy Policy. If you do not agree to these terms, please do not access or use this site.

Our Commitment to your privacy

  • We will always make sure that we handle your personal information securely and carefully and will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities.
  • We will not use your information for purposes unrelated to the services we provide.
  • We will always use fair and lawful means of collecting personal information.
  • In most circumstances we will collect personal information directly from you.


What personal information we collect

Different personal information is collected for different reasons. The personal information we collect is in most cases supplied directly by you when you email an enquiry to us, subscribe to our newsletter or blog or register with us. The type of service or interaction you wish to receive will determine the specific type of information we need to collect. Personal information may include the following:
Name, address, phone and other contact details (fax, email etc), information (purchases, orders etc), and method of payment.

Access to your personal information
As a registered user, you have the opportunity to select your own login identification and password, thus allowing you constant access to all the personal information that you provide to us. You have the right to access, correct or remove your personal information and account details at any time, either through the website or by contacting us at SPARKK on +61 2 9517 4600.

Cookies
When you visit our website, our site will automatically send a text file called a “cookie” to the browser files of your computer. The cookie itself does not contain personal information, nor can it read data off your hard disk. What it does is enable us to relate your use of this site to information that you have specifically and knowingly supplied for example when you register with us. Cookies are used as part of our online ordering system and allow us to remember goods you have placed in your shopping cart and remember your account when you visit our site in the future. If you have not registered with us, the cookie does not personally identify you, but it does tell us that your computer has visited our site and what areas of the site have been browsed. You can decline cookies by adjusting the “accept cookies” setting in your browser, however this may affect the functionality of the web site.

Why we collect information
We may collect information for a number of reasons including to:

  • Process your order and deliver our products to you
  • Optimise our website experience
  • Provide a high level of customer service
  • Keep you informed about our latest products and news if you have requested this information       

SPARKK does not sell or share information about you as an individual with any other entity other than those necessary to provide the services you request.

Security of your personal information
SPARKK will always protect the personal information you share with us and endeavours to provide a secure, safe platform from which to conduct online transactions. The industy standard Secure Sockets Layer (SSL) protocol using 128 bit encryption is used to transmit your credit card information over the internet. Your credit card details are not retained by us. You should also be aware that "perfect" security does not yet exist on the Internet and no encryption technology is immune from failure.  Access to your account information is available only through a unique login id and password selected by you. Your account information is also password protected in order to protect your information from alteration or misuse.

Changes
SPARKK reserves the right to change the Privacy Policy from time to time. Your use of this site will be subject to the Privacy Policy current at the time of your use. In the event that changes to our Privacy Policy affect our use of your personal information, we will post a prominent notice on our website.

Links
This site contains links to other sites and SPARKK is not responsible for the privacy practices or the content of such Web sites.

Questions
If you have any questions about our online Privacy Policies or procedures, please call us on +61 2 9517 4600  or contact us by email at hello@sparkk.com.au

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